Self-Checkout Machine Issues: what to say in English
Help with Machine Errors
Sorry, how do I scan this? The barcode isn't working.
Ask when barcode won't scan.
Excuse me, the machine keeps saying 'unexpected item in bagging area.' I didn't put anything extra in.
Say when machine detects extra item.
It froze on me. I think I need someone to come reset it.
Request help when machine freezes.
Payment Method Issues
Do you guys take Apple Pay? Or is it card only?
Ask if Apple Pay is accepted.
My card got declined but I know there's money on it. Can I try again?
Ask to retry after card is declined.
Staff Assistance
Let me clear that for you. Just scan it again and it should work.
Staff clearing error for you.
You need to place the item in the bag before scanning the next one.
Instruction to bag item before next scan.
No worries, this machine acts up all the time. Let me switch you to another one.
Staff switching you to another machine.
Key words
self-checkout
checkout without cashier
barcode
code scanned for price
declined
not accepted
receipt
proof of purchase
bagging area
area for placing items
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