Refund Policy

You can try the Service on the free plan first. Here is how cancelling and refunds work for paid plans and credits.

1. Pro subscription

• Cancel anytime under “Me → Manage subscription”. It stops renewing, and Pro stays active until the end of the current period.
• Within 7 days of your first subscription: if you're not happy, we'll refund you in full.
• Renewals are generally not refundable. If you forgot to cancel and haven't used Pro since it renewed, contact us within 7 days of the renewal and we'll look at it case by case.
• A refund ends the subscription right away, and credits granted for that period are removed (we don't charge for any you already used).

2. Credits

• Within 14 days of purchase and unused: full refund.
• Partly used packs: we refund the unused credits at the price you paid per credit.
• Packs older than 14 days can't be refunded, but the credits never expire while the Service is operating.
• When a download or AI recognition fails, credits are returned automatically — no request needed.

3. How to ask

Email [email protected] with the email address you sign in with and the purchase date. We reply within 3 business days. Refunds go back to your original payment method and usually arrive in 5–10 business days, depending on your bank.

4. When we can't refund

• Accounts closed for breaking the Terms of Service.
• Clear abuse, such as repeatedly buying and asking for refunds.

If the consumer protection laws where you live give you more rights, those laws apply.