Calling Insurance About Reimbursement: what to say in English

Hi, I'm calling to check on a claim I submitted last month. I haven't heard anything back yet.

To check the status of a claim.

I recently went to the dentist and I want to know how much of the bill my plan covers.

To inquire about dental bill coverage.

My policy number is 12345. Can you pull up my account and tell me what's covered?

To verify coverage with policy number.

Your plan covers 80% of dental cleanings and 50% of fillings, up to an annual maximum of $1,500.

Explains dental coverage percentages.

It looks like your claim is still being processed. You should receive payment within 10 business days.

Claim is processing; payment in 10 days.

Do I need to submit the receipt again, or do you already have it on file?

Ask if receipt resubmission is needed.

Can I submit claims through the app, or do I have to mail everything in?

Inquire about claim submission methods.

Great, thanks for the help. One more thing — does my plan also cover physiotherapy?

Ask if physiotherapy is covered.