打电话给保险公司查询报销

Hi, I'm calling to check on a claim I submitted last month. I haven't heard anything back yet.

你好，我打电话来查一下上个月提交的理赔申请。还没收到回复。

I recently went to the dentist and I want to know how much of the bill my plan covers.

我最近看了牙医，想知道我的保险能报销多少。

My policy number is 12345. Can you pull up my account and tell me what's covered?

我的保单号是12345。能调出我的账户看看什么是可以报销的吗？

Your plan covers 80% of dental cleanings and 50% of fillings, up to an annual maximum of $1,500.

你的保险报销80%的洗牙费和50%的补牙费，年度最高额度1500加元。

It looks like your claim is still being processed. You should receive payment within 10 business days.

你的理赔还在处理中。10个工作日内应该能收到赔付。

Do I need to submit the receipt again, or do you already have it on file?

需要重新提交收据吗，还是你们已经有存档了？

Can I submit claims through the app, or do I have to mail everything in?

能通过App提交理赔吗，还是必须邮寄材料？

Great, thanks for the help. One more thing — does my plan also cover physiotherapy?

好的，谢谢你的帮助。再问一下——我的保险也包物理治疗吗？